Bill paid twice

[Andy]

I've just paid my phone bill of £62 pound but my bank is saying they're taking £124. I need this back to pay other bills so what do I do?

[PeteG]

Hi, Andy. 

Is it a direct debit that is being taken for £124 on top of the £62? Or was the manual payment you made taken for £124 instead of the expected £62? 

Can you also confirm when the payment was made, and if there was a direct debit, when was that due? 

Pete.

[sc1999]

Hi, only suggestion I can offer is call customer service or contact a moderator directly. Go to one of the articles top of the main page and send them a message. Look for StephR or JonathonB.