Hey - has anyone else received a call from number 0333 338 1040 on the back of raising a fault with the network?
We have had a network issue for 13 days where we (7 of us in the same postcode) can't make calls, receive calls, or call voicemail. We have been passed back and forth on the chats doing all the troubleshooting every day for 13 days with different people, one minute told there is an issue with the equipment, then told there isn't a fault, then told it is a mast issue. Then today I get a call from the number above, a lady, in a really noise place, children screaming and talking in the background, sounded like she was outdoors in a playground!. She asked me if I am still having issues, and I told her that it is dropping in and out, she asked me for my full name, postcode and then date of birth - which no one has asked me that before from Three on a call - it's usually a code on a text or just postcode!
Just want some reassurance that this number is definitely a Three Customer Service Number !!
