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Can’t make additional device plan payment online

Hi,I have a device plan with three and I want to make additional over payments on an ad hoc basis to this plan.Everytime I try to do this via my account online once I submit the payment I get a error message saying it’s failed.This has happened numer...

Best solution Incorrect Multiple texts on allowance for a certain day

I only sent 3 texts to a friend number on a certain day and yet when I checked my allowance it shows I sent 11 when I've sent 3 to this number. Has anyone experienced the same where the amount don't match what was actually physically sent? It usually...

Vamp by • Fledgling
  • 796 Views
  • 1 replies
  • 0 likes

Best solution Can't get PAC code via text or My3

Hi, I need a PAC code to transfer my number, but I can't get it via text (PAC to 65075) or My3 account. When I try to request it online, it just shows "undefined." I also can't access Live Chat to contact customer support. Can someone from Three supp...

KM1 by • Fledgling
  • 1987 Views
  • 3 replies
  • 0 likes

What has happened to Three

What the hell has happened to Three customer services. You used to be fantastic and I always sang your praises however lately it has been absolutely dreadful with rude and unhelpful agents to damn right arrogant. Throw that in with all the systemic i...

Jay5 by • Fledgling
  • 857 Views
  • 2 replies
  • 1 likes

PAYG credit

Hi I purchased a 20GB data pack which includes unlimited minutes and texts but my credit continues to be used up whenever I receive a text or phone call. Is this correct? I had a credit of £5:33 and received 2 short texts. My credit has now gone. Is ...

haino by • Fledgling
  • 569 Views
  • 1 replies
  • 0 likes

I need to update card payment

I have been trying all morning to update my card details as have a new bank card, and I cannot.I've managed to buy the £10 Top Up as that let me enter the new card details, but cannot now use that to buy my Data package as it tells me it is being use...