Account and services

SMS

I need to send an SMS to my home country which plan i need to recharge

Still No Refund

So I have made a few refunds, as I use mobile phone billing. It’s been over 60 days, I have contacted live support and they’re saying no refunds are in process. Despite it being confirmed by apple they were refunded, and to contact my phone provider ...

Please cancel my add ons

Please cancel my add ons. I can’t find any way of doing this online or on the Three app. Thanks

Charged for automatic top up 3 times on the same day with no reason

Hi All, I have been charged 3 times along the same day (13th May) for an amount equal to 25 GBP each time, without using any add on or additional service. Then the account was zeroed again.I would like to apply for an investigation/refund request. Is...

Not can login

Three does not improve your credit score.

Three has refused to report the fact I pay over £40/ month to any credit union so it’s a big fat waste of time. I am probably going to leave three after my contract ends for a company that will report that I pay my bills on time.i contacted customer ...

eSIM email not arriving and physical SIM deactivated

Requested an eSIM for new phone, 3 deactivated my physical SIM but cant send me the Esim, it just never turns up. So now I have no phone until they send me a new physical sim. Obviously they think i should still be paying for not having a phone due t...

Download ebill Feb 2023

How do I download a bill from February 2023 

Complaunts call dropped after 30mins

Anyone had problems getting a response from " compliants team" ?My call was beeing escalated after 20++ minutes on line, then the operative patched it thru to immediate supervisor. Held for furtje +/- 10 mins then disconnected. Is this normal custome...

Account created but can't log on

I bought prepaid sim with 12gb data to travel to USA. Now I am here and want to use it. Downloaded the three app, created acc, email verified, but can't log on. What to do next ?