Can’t access ‘my account’ page in the three app.

[Shahmishahrir]

My page loads blank when I login into the my account page on my app. Any pointers?

using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.

[Bald]

I am having problems getting too my account it’s just a white page after reinstalling it four times 

[PeteG]

Hey, Bald. 

That's not great. There is an issue with accessing the My3 service online through some apple devices. It's something that's currently being investigated, and hopefully you'll be able to get signed in again via your app soon. 

You can try and signing in through a windows PC or android device via the web for now, and you should have success there. 

Pete. 

[Skarobska]

Not working for me on the app, safari, chrome and Firefox. Updated 

[PeteG]

Hello. 

Could you try logging in through Chrome on a PC or Laptop? 

Pete.

[Rio]

I am having same issue on iPhone 14 IOS16. Can’t login on app or browser.

[JonathanB]

Hi @Rio,

Most customers are reporting this issues is resolved by updating their iOS. Can you try updating your phone's software and let us know if these issues are persisting?

Thanks,
Jonathan

[Mrhamilton31_]

Having the same issue for the last 4 weeks it’s ridiculous how are we suppose to control are three accounts it’s obviously a three issue that they need to rectify or we all might aswell leave this network 

[KateS]

Hi everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Mrhamilton31_]

iPhone 13 Pro Max 

this is a embarrassment for such a big company 

I have never know a phone network app crash for so long