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on 06-06-2023 03:12 AM
on 06-06-2023 01:00 PM
Hi @Bones,
I'll send you a PM to direct you to some colleagues that can look into both the issues you're having with My3 and with Direct Debits.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 06-06-2023 08:16 AM
Seems to be happening to others. Call customer services on 333 for phones, cannot remember number for broadband. If you are worried you can always make a manual payment over the phone.