Accounts and services - Get support for Three services

Pay as you go roaming in Mexico

Hi,I just switched to Three and for time being I'm testing coverage, so I have Pay As You Go with 10MB data pack. However, I'm going to Mexico very soon and I don't really see an option to buy additional data pack, pass, etc. I found an info that 1MB...

Confused on the "One month boost unlimited data"

We are currently switching broadband which will take about a week and in the meantime i thought i would use a hotspot to temporarily use. I didn't think my current plan would sustain a week's worth of hotspot usage so i went on the app and bought a "...

Smartwatch pairing

I hope this message finds you well. I apologise for reaching out to you directly, but after exhausting all other avenues, I feel I have no choice. I am writing to express my deep frustration and seek immediate assistance regarding an unresolved issue...

Credit withdrawal

HiHow can I withdraw a credit balance on my account?

Better deal

A friend of mine has three and has a deal that gives them 120GB of data, unlimited texts and calls and 70 days free roaming in Europe for £12 a month. Can I have that please

Wasted 40 mins…

I’ve just spent 40 mins on a chat which was painfully slow. It took nearly 30 mins to tell me the phone I wanted was out of stock, even though I can sign up for a new account on your website easily.It took almost 40 mins to then inform me that I cann...

Contract due up 25/02/25, when is the earliest I can request PAC code

Changing network provider when contract due up, earliest PAC code can be requested

Three pay issues

Having a problem with three pay. I last used it in June this year and haven’t been able to use it since. I’ve contacted Three so many times, like so many times. To be told “The credit limit is there and available, no problem their end”. I’m so sick o...

SIM card not working after upgrading

I received my new iPhone 16 pro yesterday and inserted my SIM (same SIM as before as advised by Three team) and I still have no service 36hrs later. I can only use my phone through wifi. Spoken to the Three team twice - both giving different advice. ...

Go Roam in ATWX Data charges but no internet

Hi everyone, I have been in the Caribbeans since October 3rd and had not organised to have data I've been ok not having Internet, not making calls or texts and only connecting to WiFi or hotspots when available. I had a text today saying I had ran ou...

Account and services

Conversations