Can't register for 3 app

[User123356]

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).

I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.

Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks 

[DisgruntledAnt]

Also a new user, also unable to register. This is utterly ridiculous. How are virtual operators able to maintain a fairly seamless user frontend but 3's apparently has frequent utter breakdowns?

[TheFx1]

Hello JonathanB,

I am trying to register on three (completely new user) I have tried firefox, chrome and brave without any success and it does not work with the three app either. 

Any help appreciated.

Best regards,

C

[JonathanB]

Hi everyone,

We're sorry for any inconvenience this is causing. We've received reports of issues registering and are investigating. We'll provide an update as soon as we can.

Thanks,
Jonathan

[JonathanB]

Hi everyone,

Thanks for your patience, we've fixed an issue with registering and re-registering for My3 earlier this afternoon. Please let me know if you're still running into issues with this.

Thanks,
JonathanB

[Kacib25]

Yes still not working for me

[JonathanB]

Hi @Kacib25,

I'm sorry to hear this, are you re-registering an existing account? Do you have more than one number with Three? Can you let me know what error message you're seeing?

Thanks,
Jonathan

[MacyDiana]

Hi, I have not been able to re-register since the "system upgrade". I keep getting this message: "Please check the details you entered are correct. If you still encounter an issue, please contact us."

I have also not been informed about the system "upgrade" or need to re-register by email. 

Best, 

Margaret

[SandG]

I am still having issues re-registering. I’m not sure if my email is up to date though. What should I do to update it?

[forevershen]

Hi Jonathan, I see this thread is somewhat old I am facing the same very issue described above.

[JonathanB]

Hi @forevershen,

I'll do my best to help. Just to clarify the original poster described 2 issues, that their Direct Debit didn't go through, and also that they were unable to re-register for My3. Are you experiencing both issues with your payment, and with accessing your account?

Thanks,
Jonathan