Accounts and services - Get support for Three services

Servicemail.three.co.uk scam?

I’ve just checked in my junk inbox to find a mail from the subject email address saying I haven’t returned my 5G broadband hub.This was a surprise as I returned the item over a month ago now!Can someone confirm if this is (a) a genuine email and (b) ...

Mobile contract still being charged despite contract ending, three months on.

Despite ringing customer services twice, I am STILL!!!!!! being charged for my daughters old mobile number. Number no longer exists and DESPITE SPEAKING TO CUSTOMER SERVICES TWICE!!! to get my monthly direct debit cancelled, I am still being charged....

3+ registration

Hallo I am unable to register on the 3+app. keep getting a message "Sorry something has gone wrong". I have contacted the assistant but no help at all. I have removed the app and reinstalled it and restarted the phone. I can use the ordinary 3 app. M...

Tablet account

Hello, I have had a tablet contract for over 3 years, but I have never been able to access the account number of the tablet to see invoices or upgrade the device, the only thing I have always had access to is my mobile number. When I received message...

payment problems

I recently bought a S24+ from your in Sutton high branch. my bank statement indicates that all my debits have gone through. Despite this i am receiving messages from debt collection agency CRS that i missed 2 payments. i went to your shop in person t...

Help with 14 Day Go Roam Pass - EU

Hey I purchased 14 Day Go Roam Pass - EU and never got a confirmation email like it suggested. How do I know it’s actually worked. I don’t want to do it again and get charged twice but equally don’t want to get charged for roaming if it’s not worked

calls from 3 promotions department

Have received numerous calls from 3 "Promotions Dept" on 02032 395533 offering significantly better deals than available through normal channel. Does this department actually exist or is it a scam?

Most worst company and customer service

Helloim a disabled person for mental health and diabetic type 1 , I have sensor on my body which is connected to phone app to monitor blood sugar and health situation I lost my phone and asked my insurance company for replacement phone. They asked me...

How to claim free gift?

I purchased the Google Pixel 8 Pro and they had an offer stating I could claim buds or a pixel watch with my purchase. How do I do this? I've not received any communication regarding it and the web chat assistant was not helpful. Thank you in advance...

Proof of usage

My son lost and had his phone stolen abroad and we have been trying several times to get proof of usage and proof of black listing from three. We cannot process the insurance claim without these documents. Three have not helped and the advisors we ha...

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