Accounts and services - Get support for Three services

Order stuck in submitted

I put in an order for a contract upgrade on Friday about 1300. Signed the online email, had a fraud call to make sure the order can go ahead. Was told the earliest delivery day for my new device was today, but I haven't had any shipping information y...

Think i was overcharged massively on this month's bill.

Hi guys, long story short, I broke my phone on 5th March and was not able to buy a new one until 26th March. During this time, I had to select a new SIM plan or would automatically be switched over to a much more expensive 60 GB monthly rolling plan...

Data packs

I'm payg customer with 3 I've topped my phone up 3 times £10 each time selecting a data pack every time and they haven't applied it once now i have no credit anyone have any suggestions on how i can get help with this or should i just leave 3.

Disable adult content

I want to disable parental controls and to disable safe search as i am 24 years old

£10 sim no credit

I just bought a £10 payg SIM card but it’s telling me my balance is zero credit. Surely I haven’t paid £10 just for a SIM card!

Billing

Hi three I am reaching out after several attempts to resolve my ongoing billing issues.I began a new contract in April 2023 I was reassured by your staff in the three mobile store my contract at the time would be cancelled and my new updated contract...

Abysmal customer service from Three

HiLet this be a warning for anybody considering switching to Three. DON'T!I has a monthly 5G broadband contract with Three and was happy until I wanted to commit to a 24 month contract. I tried to take out a 24 month contract and was told I would nee...

3 Won't stop calling with offers.

Constant calls from 3 offering new discounts and offers.Repeatedly tell them no, and to stop calling, but it takes the cake now when I'm called back, with some marketing caller demanding to know why I hung up on them?What is going on with 3's Marketi...