Can't register for 3 app

[User123356]

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).

I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.

Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks 

[JonathanB]

Hi @Anguyen1,

I'd be very cautious about this sort of message, sometimes scammers will send a message along those lines to direct to a fake login site in order to collect emails and passwords etc. It's best to check with your bank records if there seems to be any missed payments.

If you contact us, our teams can help make sure your email is correct and up to date before you try to re-register again.

Please let us know if this helps and if you're able to get your account access sorted.

Thanks,
Jonathan

[JonathanB]

Hi everyone,

We're finding in most cases that difficulties with re-registering are as a result of email details not being up to date, or in the cases of users with multiple numbers that there isn't a unique email on each account.

If you are running into these issues please contact us, and the team can help update your info so that you can re-register.

Thanks,
Jonathan

[DisgruntledAnt]

Also a new user, also unable to register. This is utterly ridiculous. How are virtual operators able to maintain a fairly seamless user frontend but 3's apparently has frequent utter breakdowns?

[TheFx1]

Hello JonathanB,

I am trying to register on three (completely new user) I have tried firefox, chrome and brave without any success and it does not work with the three app either. 

Any help appreciated.

Best regards,

C

[JonathanB]

Hi everyone,

We're sorry for any inconvenience this is causing. We've received reports of issues registering and are investigating. We'll provide an update as soon as we can.

Thanks,
Jonathan

[JonathanB]

Hi everyone,

Thanks for your patience, we've fixed an issue with registering and re-registering for My3 earlier this afternoon. Please let me know if you're still running into issues with this.

Thanks,
JonathanB

[Kacib25]

Yes still not working for me

[JonathanB]

Hi @Kacib25,

I'm sorry to hear this, are you re-registering an existing account? Do you have more than one number with Three? Can you let me know what error message you're seeing?

Thanks,
Jonathan

[MacyDiana]

Hi, I have not been able to re-register since the "system upgrade". I keep getting this message: "Please check the details you entered are correct. If you still encounter an issue, please contact us."

I have also not been informed about the system "upgrade" or need to re-register by email. 

Best, 

Margaret

[SandG]

I am still having issues re-registering. I’m not sure if my email is up to date though. What should I do to update it?