Cancelling my three contract

[priyam]

Hello,

I wanted to cancel my three contract since I moved away from UK. I contacted the live chat multiple times in the past and they assured me that my contract will get cancelled after the next months bill. However it never got cancelled and I got charged even when I did not use your service anymore. My last chat id was 4975091684969285992. Since the live chat wasn't really helpful I simply asked my bank to block any transactions from you company. But it seems that three never really cancelled my contract and still sent me a bill. But since my bank blocked this transaction, the bill still remains and my account simply got suspended.

I am now afraid that if I pay this bill, three will start charging me again based on my original contract. I just want to pay the last bill and cancel the contract forever. I do not need my number or anything like that.

Please tell me what is the best way to go on about this. It would be great if you can provide an email that I can talk to. 

[joshuawood]

Having the exact same issue, live chat are useless, constantly saying they have filed it for cancellation but keep getting billed for a contract i dont even use and havent touched in months. Absolute joke. I have raised a formal complaint and will not be paying the outstanding bill under any circumstances until i have definitive proof that my contract has been fully cancelled.

[KateS]

Hey @joshuawood,

I'm really sorry to hear you've had trouble cancelling your account.

I'll pop you over a PM with instructions on how to reach a team who will be able to action this request for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,

Kate

[Officina-red]

I’d raise a online complaint https://www.three.co.uk/support/complaints/how-to-complain