Cannot login to my three app

[DCCop]

Hi @ThreeUKSupport . Almost 2 weeks now with Three and still cant login to my account. All your call centre staff could tell me was "try again in a few days time". Many more than a few days has now passed and still no joy. Can you help? I just get the standard 'something went wrong' on web and mobile app.

If there is a much broader problem with your network at the moment, you maybe should be letting customers know as there seem to be a lot of people in the same boat.

Thanks

[Tonyhunter]

Got same problem  can't login  to app tryed everything  doing my head in now and getting no help been it to shop aswll told me to go on website  and it tells me nothing 

[Tuffers]

I just tried this again and it's now working for me, I'm able to login on the three app. 

[DCCop]

Thanks for this. Yes tried and working for me too!

[dabr7]

@JohnD I'm in the same situation – new customer, joined through a third party. Many others seem to have done the same.

[JohnD]

Hey All

@DrFunkenbreakz Really sorry for the lack of clarity, from what you've explained in your reply to this post, your account seems to be impacted by a fault that we are aware of and the team is working on as we speak. We do hope to have this resolved ASAP.

@DCCop Really frustrating to hear you're still having problems, I know you were discussing with Jonathan in another thread, but just to check with you, did you also join as a new customer recently and if so, how did you take your contract, was it directly with us or through a 3rd party?

@Tuffers It's not ideal at all, Can I just ask for a bit more information surrounding your issue? Is it that you're unable to get access to My3 or are you having problems with using the services after porting over from o2?

Really appreciate everyone's input here and we'll do our best to keep everyone up to date as possible 

Thanks

John

[DCCop]

Hi John. Yes, im a new customer and joined through a 3rd party. Affordable mobiles. Do you have any ideas? 

Cheers

D

[JohnD]

Hey @DCCop @dabr7 

So we're aware of an issue with some of our customers who've joined via 3rd party retailers. 

The team are working to get a fix in place for this as soon as possible and it shouldn't be too much longer. 

Really sorry about the delay here.

Thanks,

JohnD

[darekboston]

Maybe work a little faster, because I have three accounts and I can't log in to any of them after your upgrade.

[JonathanB]

Hi @darekboston,

I'm sorry to hear you're experiencing issues accessing your account. Were you able to re-register for access to any of the accounts? Can you explain in a bit more detail what's happening and what error messages you see?

Thanks,
Jonathan