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Change my Name on my account

Bexx
Fledgling

‎08-23-2023 04:15 PM - edited ‎08-23-2023 04:19 PM

‎08-23-2023 04:15 PM - edited ‎08-23-2023 04:19 PM

I have been attempting to change my surname on my account, I have sent a cover letter and proof of deed poll as requested. These are also the Instructions on Threes website. I have been waiting over a month with no contact from Three. I called and they told me to Email proof which I have done, I have called today as it is still not changed! They've said I need to email proof again?! Can someone please contact me regarding this. I have changed my name with every other company etc even my bank was easier than changing it with Three! @HelpMe

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JohnD
Community Support Team
Community Support Team

on ‎08-24-2023 12:28 PM

on ‎08-24-2023 12:28 PM

Hey @Bexx 

I'm really sorry to hear that it's taking so long for your name change to get sorted. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

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