Two days ago on April 21st 2024 I paid £10 for a top up. This was for a 10GB Data Pack.
I topped up online and received a "Your payment has been received" message
I can confirm the money has left my bank account, with a transaction cleared date of 22 April 2024.
However I do not actually have any data on my account.
I have talked to someone via web chat, who let me know that they do not have any record of the transaction from two days ago.
I would like to get the data I paid for added to my account, or I would like a refund of the £10 that Three has taken from my bank. I would appreciate any help or advice. Thanks.
