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Account/upgrade issues

I have two numbers registered to one account. However, since the recent app/website changes, I can only see details for one of the numbers. I received a message on the second number to say I was due an upgrade. I ordered the upgrade online, but it ap...

GDPR issues

Hi Three team,Yesterday, I rang up Three and requested to transfer my mobile number to my son.  Your colleague said that it was not possible.  Instead, he said that I can add my son's name in the account.  I gave him my son's name, date of birth, add...

pmak by • Fledgling
  • 705 Views
  • 1 replies
  • 0 likes

Top-up

I bought a 10 top-up voucher on three but not on three can I get money bk or exchange for different top-up voucher 

Best solution Problems registering My3 Account

I had a Three 12 month contract from December 22 to Nov 23 for which I registered for My3 on the website.  The account is still accessible (I used it to register for the Three community).  The Account shows "No active lines were found", which is corr...

Two phone numbers in the app

Hello. I have two phone numbers from you, but there is no way I can register with one number to the app. Because my contracts are with the same email address. How can I register a second phone number so that I can see in the app.

Best solution 2FA intermittently on then off.

Hi, sometimes when i log into my Three account I'm NOT two factor authenticated 2fa, I do not have to enter my number to receive one time code via txt message. I'm let straight in with only my password.This has been intermittent over the past few day...

My home broadband

How can I turn off my home broadband remotely from my phone instead of turning it off from the sockets pis. 

Chioma by • Fledgling
  • 711 Views
  • 1 replies
  • 0 likes

Scamming in the name of recurring payment

My 24 months device contract is finished, and they are still charging the same price for the 25th month in the name of recurring payment. If I don't select a plan, they keep charging this amount automatically just for the SIM plan.They can stop/pause...