My data pack ran out this weekend. On Saturday night/Sunday morning 12am.
phone was on flight mode.
woke up, started the process of topping up. Had £7.50 credit. Didn’t use it. Got notified “
“Sorry, we're doing an essential system update”
Had to wait for essential update to finish at 9:30am Sunday morning. Left phone on flight mode. Topped up and switched on data pack. Still had £7.50 credit.
Woke up this morning to a message stating “your cash credit balance is low”
went to see where it has gone as I didn’t use it. But thought my data pack might’ve been faulty(?) Data pack is fine, cash credit disappeared. Went to see where to it disappeared.. get a new policy update.
“we don’t have accurate account history for Pre Pay customers”
so basically a computer system that can’t tell me where my money went?? HOW CONVENIENT FOR THREE!?
so you stole my money. Again. As this isn’t the first time it has happened. And always when you do a system update..
so I can spend several hours on the phone to your ineffective and inefficient customer care in India.. the one that is ALWAYS a bad connection. And they’ll eventually give me my money back after being presented with facts and doggedly hounded for a pittance. I am starting to realise that this is a ploy. As most people won’t notice or won’t have the time to complain for hours to get a refund. It is legal theft.. and if they get found out by the government or taken to court for it. The profits they make by stealing your money compared to the fines they get for fraud, makes it lucrative for them to defraud their customers on a regular basis.
THREE STEALS AND DEFRAUDS. And it happens continually for PrePay customers appalling customer care and a cheap service centre in India make it frustrating and extremely ineffective to talk to them about their THEFT. So they get away with it.
