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Data charging while on data pack auto renew

Bill33
Fledgling

I am on the PAYG 10GB Data pack auto renew. I always top up 10£ a couple of days before it expires.This time I had 11£ credit balance.My pack expired 30-09-24 at 23:00 ,dont know why they did not renew it the same time and i got charged 2,79£ for data.What is going on with you 3?I had to top up again in order to auto renew the data pack. Unacceptable.

21 (kbytes)
30 Sep 2024 23:41:23
GPRS Included
 
8094 (kbytes)
30 Sep 2024 23:33:05
GPRS £0.79 £0.79
 
20972 (kbytes)
30 Sep 2024 23:29:46
GPRS £2.00 £2.00
 
15360 (kbytes)
30 Sep 2024 23:28:45
GPRSIncluded
0 REPLIES 0