Data roaming

[Asih]

I got this message from you

Hi there, it's Three.

You've started a new billing cycle - so your data roaming limit of £45 has been refreshed. This amount excludes VAT, where it applies.

Any questions? Get in touch: three.co.uk/contact-us

What it means?  What do you mean by the word “you”?  I’ve never started anything as you referred in the text. 

[Kat29]

I’ve got the same message. I’ve had the same sim plan with 3 for years & it’s always been covered by the ‘fair use’ unlimited roaming abroad in most countries. Does this mean it’s been changed? 

[MZone]

You haven’t started anything but your new billing month cycle has reset. This has something to do with Ofcom regulations and the message is a standard default message. See info below.

Our worldwide data roaming limit

To help you manage your roaming costs while abroad, we’ll text you information about call charges and roaming rates in each country. 

To prevent you from spending too much, we've also set a worldwide data roaming limit of £45 a month. We'll send you texts to let you know when you've reached 80% and 95% of this £45 limit. 

To keep track of what you spend abroad, you can log into your My3 account or check the Three app. 

If you don't want roaming cost text notifications, text 'stop' to 330. You can easily reactivate the notifications by texting 'start' to 330. 

To change your data roaming limit, you'll need to contact us. If you're not calling from a Three phone or calling while abroad, you'll be charged standard international call charges. 

[LB]

Very useful answer, I just had the same and started to panic that someone had taken out a new contract without my knowledge. They could change the wording of the text to make it more obvious what it is. Anyway thank you.

[Unhappy2]

Same issue. In fact I deliberately set a limit of Zero many years ago and have not changed it. Three must NOT change my agreed zero limit without my permission as I could accidentally rack up £45 of charges when travelling. If three has changed the limit away from zero, then this is not acceptable behaviour.

[JonathanB]

Hi @Unhappy2,

The Data Roaming Limit is separate from your Spend Cap. You can check your Spend Cap on My3 from our website or the Three App. You'll find this in the "Manage your plan" section. The Data Roaming Limit is £45 by default, but you can ask customer services to increase or decrease this amount for you.

Thanks,
Jonathan