Direct Debit from PSN

[Travman1976]

Hi

Ive had a direct debit come out of my account today for a larger amount than usual.  On contacting three they have said its for a PSN charge on my daughters phone.

She is adamant she hasnt bought anything.  Three have told me to contact PSN directly but other than the phone number and the amount of the transacation I have no other details.

Can anyone offer some advice?

[Nkosi]

Its crazy that three will happily charge us with Boku with no prior agreement and arrangements. I have had the same issue, on my daughters phone, she is 13, and has a spending cap but three OK'd this. Three do not care about customers at all. I am counting down till my daughters contract ends. 

[JonathanB]

Hi @Travman1976,

Sorry to hear you've had a PSN transaction you don't recognise. There's not a lot of info on their support website but I did find this page: https://www.playstation.com/en-gb/support/store/ps-store-mobile-top-up/#pay

And some instructions on how to view your PSN transaction history. Assuming she has a PSN account, you should be able to log in to this and check for a matching transaction.

To set up Three Pay as a payment method for a service, after entering the phone number, there'll be additional verification such as One Time Passcode sent by text before a payment can be authorised. So it's rare for this to be a scam unless someone else has been given access to the phone, or convinces the user of the phone to disclose the OTP code.

The links I've shared should help you get in touch with PSN support, please let us know how you get on with this.

Thanks,
Jonathan

[Travman1976]

She has no playstation account and has about 5 text messages to enter a code as a payment method for PSN?

[JonathanB]

Hi @Travman1976,

Thanks for the further info. It sounds like these messages are the passcodes I mentioned. Someone would have to either have read these from the phone, or been forwarded them to enter them on a PSN account in order to authorise transactions.

We'd suggest in the first instance to contact Playstation's support team and get their advice on unauthorised transactions. You can find more info and how to get in touch here.

Thanks,
Jonathan

[Travman1976]

PSN cant help as I don't have a username or PSN account.  Its ridiculous that the transaction can come out of my account without my consent and Threepay can not be disabled.  PSN cant search by phone number.  Three have taken the payment so it should be your responsibility

[PeteG]

Hello. 

That's quite strange, but I suppose that does make sense to protect user information. You might want to reach out to Boku, the payment handler for PlayStation Networks mobile carrier payments, you might be able to request that they deny future payments for the subscription in question. 

Alternatively, you can request for the Support Team at Three to change your credit limit to £0. This is different from the Spend Cap you'd normally use in the app, as the credit limit will also block 3rd party service charges such as Boku/PlayStation. 

Pete.