Direct Debit from PSN

[Travman1976]

Hi

Ive had a direct debit come out of my account today for a larger amount than usual.  On contacting three they have said its for a PSN charge on my daughters phone.

She is adamant she hasnt bought anything.  Three have told me to contact PSN directly but other than the phone number and the amount of the transacation I have no other details.

Can anyone offer some advice?

[Travman1976]

PSN cant help as I don't have a username or PSN account.  Its ridiculous that the transaction can come out of my account without my consent and Threepay can not be disabled.  PSN cant search by phone number.  Three have taken the payment so it should be your responsibility

[PeteG]

Hello. 

That's quite strange, but I suppose that does make sense to protect user information. You might want to reach out to Boku, the payment handler for PlayStation Networks mobile carrier payments, you might be able to request that they deny future payments for the subscription in question. 

Alternatively, you can request for the Support Team at Three to change your credit limit to £0. This is different from the Spend Cap you'd normally use in the app, as the credit limit will also block 3rd party service charges such as Boku/PlayStation. 

Pete.