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Disable adult content

rishavluthra
Fledgling

I want to disable parental controls and to disable safe search as i am 24 years old

2 REPLIES 2
Anonymous
Not applicable

If you mean you want to remove the adult content filter from your account there are a few ways to do it. You can remove it yourself on the My Three app but you’ll need a credit (not debit) card as proof of age. Or you can contact customer service with your credit card and they can do it for you. If you don’t have a credit card customer service can also verify your age by doing a soft credit search. This won’t affect your credit rating in any way. I also assume you can go into a Three shop with your driving licence or passport,and they can arrange for it to be done for you.

JonathanB
Community Moderator
Community Moderator

Spot on @Anonymous, all the methods you've mentioned, including popping into Three store with photo ID will get this sorted out.



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