Fraudulent billing of 4.50 weekly

[AmanKin]

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop this. 

[Anonymous]

If this is Three pay (and you don’t say it is so I’m making a massive assumption here) then I believe there is a team within customer service whom you can approach to query and  POSSIBLY get a refund from. But I’m not 100% sure as regards refunding you so check. Secondly you must approach the company taking the money and tell them to stop,although how you didn’t notice a £4.50 weekly payment being made for a year is one of life’s mysteries.

[AmanKin]

It's not monthly..The 4.50 is a weekly charge. If anyone has any solution to this please help. 

[Sam277777]

I have been charged £4.50 a week for a year. They were using my 5G Moden's number to send the text messages, so how I was suppose to know? And the account with the direct debit was my partners account, and she was going through chemotherapy at the time, so not checking every charge in her account. After long talks with three, and they avoiding any responsibility, the only solution was canceling the services. I even spoke to the company that was charging me, but they did not care, of course, and they are based in Germany, and the support is in Croatia, hard to go after them from the uk. So my advice is: Cancel your services. Hope that helps.

[Nafis]

Same things been happening to me, three customer service are completely useless, I hope someone can do something about this and make three pay for their poor security which is allowing for such things to happen

[Cutestuffpk]

It’s happened to me as well but I am not leaving them, I already contacted to my bank and now I am going to contact OFCOM, Mobile phone companies in the UK are primarily regulated by Ofcom. They must stop and against a criminal action against them and also against THREE , THREE company involved in that crime , they are partner in crime ,they took money from customers and paying to them , Funvids are very clever no directly charge from customer under there name , they nearly £300 from my account through THREE company bill , three definitely has their share with them ,