Fuze Forge Games - THREE’s latest Nightmare?

[20yearsCustomer]

Following numerous complaints, it now seemed like Three have been hacked by allowing a third party (Fuze Forge Game) to scam innocent customers—some have noticed unauthorised charges on their bills, while others remain unaware and continue to be scammed.

In my opinion, this could be an inside job that requires thorough investigation by Three. It is highly suspicious that after lodging a complaint, Three confidently directs customers to contact the scammer for a refund.

As a victim of this odd phenomenon, I questioned Three about how I could possibly subscribe to an app using a router—a device without a screen or touchpad, designed solely to send and receive signals, not function as a mobile device.

Three has failed its customers. It’s time to admit that your system has been compromised and compensate the victims.

[Jp0988]

This is a legit issue. My mother has just discovered she has been charged multiple times in the last months, with no mistaken purchases made. If there was a valid purchase or an agreement to charges, there should be a receipt from fuze forge. When contacting Three they say to contact fuze forge as a third party provider, although they are not contactable through any method. A phone number was given by Three and it led to a random insurance company! Looking at their responses on trust pilot to other people’s complaints, they just share a website which looks fake and irrelevant to the company (digitalgp.com). It seems this is an ongoing issue which Three is refusing to address and they are refusing to accept responsibility. How can this even be allowed to happen? Unauthorised charges by a third party, that is a serious breach. What can we do other than cancel the direct debit from Three?

[PeteG]

Hello there.

Welcome to the Three Community. 

Digital Global Pass is the company that operates the service in question. It's them you would need to speak to in order to query charges, or get additional information about the FuzeForge service. 

There's multiple contact options on their site within the "Contact" link at the bottom of the page. Email is one, and a phone number is also provided. I took the chance to check out the phone number and was able to get through to the support team. I didn't have subscription to cancel though, so that was as far as I could go, but there was another option on the phone to simply enter the phone number and have the subscription ended. 

There is also the option to cancel the subscription by text, and the details for that are also in the contact link. 

Pete.

[PeteG]

Hello there. 

Welcome to the Three Community. 

I can understand the frustration in being charged unexpectedly, but there no evidence to support your idea that there's been any security issue. Fuze Forge is a legitimate business, and they are able to charge through the Three Pay system when their services have been used. 

When looking to query what has been charged, why it's been charged, and to ask for a refund, the right advice would be to speak to the 3rd party company to get that done. 

I can understand that the hub doesn't have a screen, but every device you connect to it that has a screen would be fulfilling that role. If you'd like to prevent that company specifically from charging you, you can make that request to them.

Pete. 

[Neha]

Thats not trusted company reply this like 3 are scamers and allow scamers to charge u money same thing happend with me

[Paddiewack]

This is obviously the next exciting episode of someone on here talking twonk. Whenever anyone charges their argument with baseless insults you know they’re on the ropes. I believe Savlon is good for rope burns. 

[DanielH57]

I think your reply is disgraceful. 😠

[Paddiewack]

Please explain why you think as such. After all you do seem to pop up on various Three bashing threads. 

[DanielH57]

I just received a message from the three community stating I have registered with Furze Forge games, that it the first I have heard of them. And I have not registered with the games company or any other games company now or in the post, so it a scam. So the company that supplies the FurzeForge games service must me scamers because I have never, I repeat never registed with them. I use PayGo on three, and I don't see how they would get any of my payment info, unless the have stollen them via my secure payment system or hacked in to the three account system which store my secure details, if they have then three should be made accountable for their security or lack there off. 

[Paddiewack]

It’s “thereof” NOT there off!

[20yearsCustomer]

Hi Pete,

I understand that you work for or represent Three. Have you seen the overwhelming number of complaints on Google and Trustpilot about how Three has enabled unauthorized payments to Fuze Forge Games? Have you noticed that all of these complaints share one common factor—they all involve Three Home Broadband users who have been unexpectedly charged for Fuze Forge Games?

As a tech expert, I am fully aware of the devices connected to my Three Home Broadband, and I can confidently say that I have never subscribed to or interacted with Fuze Forge Games in any way.

As a representative of Three, would you be able to provide the correct contact details for Fuze Forge Games? Many frustrated customers, including myself, have been unable to find legitimate contact information to request an unsubscribe or seek a refund. Providing this information would at least demonstrate some level of support from Three.

Otherwise, the only reasonable course of action left for Three Home Broadband customers is to cancel direct debits and escalate this issue to the Financial Ombudsman and the Financial Conduct Authority. I am also compiling a case for Rip-Off Britain to expose this situation further.

Your response will be crucial in determining the next steps for affected customers.

Looking forward to hearing from you.