I'm currently travelling for a few days, for the first time since the pandemic, & my experience with Three these days is baffling.
As I understood it when I am travelling Go Roam would apply if I used data or text/call in the 24 hours (uk time).
I have found that I suddenly have £45 of spend on my account for "Internet Services" all from the day I'm travelling out, despite only travelling to Go Roam countries. I checked before I left that I was only travelling to/over/through Go Roam countries, so I didn't think I really needed to worry. There is nothing in your website to warn about these airline mobile providers, not indication that it's a problem, & no information about the charges.
It seems that the Airlines now have a Mobile Service provider on the plane, & if your phone connects to this, the data will very quickly rack up a huge cost. This is nothing more than a scam, & Three are at fault. I'm travelling to & over Go Roam countires, I didn't expect to connect to a network that would charge me £6 per MB. That is an insane rate, no one in the world is deliberately using that. It's nothing more than stealing, it's clearly not intentional spend.
Surely we can have a Roam setting that limits data connectivity to Go Roam network providers? That is what we as users want, a setting that allows us to control the data spend without these surprise scam charges sneaking in...
This brings me to the next problem, I always have a £10 spend cap on my accounts with Three to prevent this kind of thing. Whenever the contract renews the spend cap gets removed, despite me asking for it when renewing the account. I know I asked for it to be applied when I renewed the contract, but when I logged in & checked today it's set to uncapped.
The barrage of text messages about data roaming, international rates, data passports etc I get when travelling are confusing at best.
Three have made international charges so complicated & unworkable that I won't renew any of my contracts.
