Go Roam

[knclare]

My plan is due for renewal next month. It started before Oc 21 so I have the benefit of the free Go Roam when I travel  to the USA. Will that continue or will I lose that benefit?

[UKGOONER]

This advice to just let a contract run as you will still get the benefit until you change is wrong. 

Ive just been told that my "Feel at home" benefits have now lapsed, and should have lapsed in Oct 2023, but a system error allowed me to get a few more months of free use. This stopped in Feb 28 2024

[knclare]

Please can someone from the community please confirm if this is true before my trip out of the country?

[KateS]

Hey @knclare,

We would need to access your account to check out the plan you're currently on.

If you haven't upgraded and haven't had notification of your current contract being withdrawn, then you'd still be on your original plan that included Stay at Home roaming.

I'd recommend reaching out to our Customer Service team, as they'll be able to check this out for you and confirm before you travel.

Let me know how you get on.

Thanks,
Kate

[martinski99]

here's another thread about people suddenly having their free roaming removed...

https://community.three.co.uk/t5/Account-and-services/Three-have-randomly-removed-my-free-roaming-in...