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on 01-04-2023 08:42 PM
on 01-24-2023 07:39 AM
Hi I’m different country, my phone it doesn’t work
on 01-24-2023 01:54 PM
Hey @Ramiqi
Kosovo isn't one of our Go Roam destinations, so using your phone there is chargeable (the page @sc1999 has linked to gives full details on those charges, and some instructions for making sure roaming is activated).
If you have a spend cap set up, then you'll need to change that to allow those chargeable calls, texts or data to work. You can change your spend cap in My3 or the Three app, and can find more information here.
Let us know if this helps, or if you're still having trouble using your phone.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 01-24-2023 10:05 AM
on 01-24-2023 07:43 AM
Hi
in me Kosovo my phone doesn’t work
01-04-2023 09:07 PM - edited 01-04-2023 09:15 PM
If you want to change this setting for your phone account and have a credit card to hand, you can do that via the Three App. Once you've logged in, tap the account avatar in the top right corner. You can then choose 'Adult filter settings' from the menu and follow the steps to make the changes. If you don't have a credit card, you can give us a call on 333 or visit a Three store with valid photo ID.
on 01-04-2023 08:45 PM
I want the restrictions removed
on 01-04-2023 09:41 PM
Follow the instructions from MZone. It's a faff but that's 3 for you.