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Hi

Ikenna
Fledgling

Hi

i am being restricted from viewing some internet content

7 REPLIES 7
Ramiqi
Fledgling

Hi I’m different country, my phone it doesn’t work

StephR
Employee
Employee

Hey @Ramiqi 

Kosovo isn't one of our Go Roam destinations, so using your phone there is chargeable (the page @sc1999 has linked to gives full details on those charges, and some instructions for making sure roaming is activated).

If you have a spend cap set up, then you'll need to change that to allow those chargeable calls, texts or data to work. You can change your spend cap in My3 or the Three app, and can find more information here.

Let us know if this helps, or if you're still having trouble using your phone.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


Ramiqi
Fledgling

Hi

in me Kosovo my phone doesn’t work

MZone
Maestro

If you want to change this setting for your phone account and have a credit card to hand, you can do that via the Three App. Once you've logged in, tap the account avatar in the top right corner. You can then choose 'Adult filter settings' from the menu and follow the steps to make the changes. If you don't have a credit card, you can give us a call on 333 or visit a Three store with valid photo ID.

Ikenna
Fledgling

I want the restrictions removed 

sc1999
Local celebrity

Follow the instructions from MZone. It's a faff but that's 3 for you.