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Refund never arrived

I am writing to formally complain about an issue with my pay-as-you-go plan last month. Due to a system error, I had to make multiple payments for a single plan, as my initial attempts were unsuccessful. After contacting your customer support, I was ...

alex123 by • Fledgling
  • 235 Views
  • 2 replies
  • 0 likes

Go roam extra

I have used go roam in Europe and USA for many years and found it excellent. I have recently used go roam extra (India and Bahamas) and found it incredibly confusing. 1) I arrive in country and get a text telling me I am in a go roam country and will...

Gl1960 by • Fledgling
  • 234 Views
  • 1 replies
  • 0 likes

Competition texts

Up until the end of 2024, I was able to enter competitions by SMS, using my iPhone.I’m now unable to do this - it looks to me that I’m being charged the standard text message rate, but not the actual competition entry amount (usually between £1.00 - ...

dp by • Fledgling
  • 224 Views
  • 1 replies
  • 0 likes

My data

I have been paying 20 extra to get unlimited data on my bill but I keep getting a message saying iv used all my data 

Annette by • Fledgling
  • 1547 Views
  • 1 replies
  • 0 likes

Best solution Paying final bill

Hi looking to manually pay my final bill as I want to change bank accounts dd is due on the 21st and I can’t find a way to just do a card payment to pay this system won’t let me change payment method and I am lost on where to go next?

Robti by • Active
  • 326 Views
  • 4 replies
  • 0 likes