How to change my name on my account?

Saminamusani · ‎06-22-2023

Hi so for the past 2 years I sent email to <email removed as no longer in use>

and provided my current information, name, d.o.b address + provided my driver license, passport picture, utility bill and birth certificate and also wrote that I want my name to be changed from R***ha to Samina on my 3 account. For 2 years I have been trying and 3 has not sent me a response yet nor has my name been changed on my account. Come on this is very frustrating @HelpMe

JohnD · ‎06-22-2023

Hey @Saminamusani

That's really frustrating! Sorry to hear this. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

View solution in conversation

Saminamusani · ‎06-22-2023

I did. They said they can’t do anything over the phone or webchat. They said the only solution is to email them at the email address above. I emailed since 2 years and no one has helped me. Im so sick and tired