I need prove of usage and the person who them working in three is not helping how i can get that doc

[Anna2]

I need prove of usage and the person who them working in three is not helping . how i can get that document ? 

[PeteG]

Hello, Anna2. 

The team can't provide the proof of usage information directly them selves, they need to send off to a back office team in order to provide that for you. 

Once that's done, the proof of usage should reach you within 72 hours if it's by email, and an additional 2 working days would be needed if it was by letter. 

Did the team advise you that they would raise the request? 

Pete. 

[zoltannm]

It's not just me then who spends an inordinate amount of time communicating with 3 Live Chat.

I've been advised twice to send proof of purchase to the 'proofs' email account without reply. On 2 other occasions I've been put through to the 'team' who specifically deals with these things who have raised requests for proof of usage and proof of IMEI blacklisting and on all occasions have just received text/email stating that my query has been closed BUT NO DOCUMENTS ARE ATTACHED! On the last occasion the agent even tried to reassure me wit "be assured, we do this all the time" that I would definitely get my evidence to progress my Insurance claim.

In desperation I even visited a 3 store but all they advised was that 3 cannot blacklist an IMEI unless the device was bought from 3 and to contact Apple (who then replied it is not their responsibility) 

I mean what does it take to get this evidence?

It's now 6 WEEKS since my first request and judging from the amount of people who have had similar experiences in this community let alone all the people who have suffered alone, it is a common thing to request yet so difficult to get. 

Has anyone in the community successfully been successful in getting proof of IMEI blacklisting or proof of usage by any other means?

If so then PLEASE HELP ME!