My contract has now ended but not been able to pay due to financial issues. I want help making a plan to pay but no one is available online to chat to.
Can't call due to child issues as have a poorly toddler and want to pay but no other option.
I'm sorry to hear about your situation, it sounds like you're having a really difficult time. I think the best placed team to help here is our Customer Wellness Team. They're specialists in supporting customers in vulnerable situations, so they can check your options in terms of delaying payments. If calling isn't the best option, you can also find options to chat with them on this contact page.
Thanks, Jonathan
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