Last Line No Longer Available

[LynnB]

I switched to Three from EE on the 7th January and took my number with me.

I have two sim contracts with Three, one that I took out for my daughter in December and her number transferred with no issues.

Initially my number was showing when I logged into the Three app but it has now disappeared.  

The second issue I am having is when I try to make a call using the original iPhone app I get a pop up saying ‘Last Line No Longer Available’

Customer Services guided me through resetting my network and the number I ported from EE is saved. I have also been into the store and the manager informed me that it is a problem sometimes with iPhones but gave me no more information.

Can anyone assist me? 

[PeteG]

Hello, LynnB.

That's a strange issue, and the error you're getting when calling isn't one I've come across before. Are you able to send and receive texts ok? What about using mobile data? 

Can you confirm if when you moved over from EE, did you have two PACs that you provided to Three? 

Pete.