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on 10-08-2024 06:22 PM
I wanted to upgrade my plan and phone on a pay £31.97 monthly by direct debit. when I got to the end, it wanted me to agree to a loan agreement of £315. What is that about?
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on 10-10-2024 05:09 PM
I have been in touch with Three via phone, and the explanation given is is only if you want to pay it altogether a s a lump sum instead of monthly payments. I've completed my order via the phone and online, it is all sorted now.
on 10-10-2024 04:15 PM
Samsung Galaxy A35 5G, 36 month repayment period, and £10 one off payment.
on 10-10-2024 04:24 PM
Hey there,
Thanks for getting back to me.
Have you completed the minimum contract term for your current contract you're trying to upgrade?
If possible, could you pop me a PM with a screenshot of the screen that's mentioning the £315 charge, please?
Thanks,
Kate
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on 10-10-2024 05:09 PM
I have been in touch with Three via phone, and the explanation given is is only if you want to pay it altogether a s a lump sum instead of monthly payments. I've completed my order via the phone and online, it is all sorted now.
on 10-09-2024 12:11 PM
Hello @Gonkmeister1964,
Thanks for getting in touch, and welcome to the Three Community.
Did the page you were on explain what this £315 was for? Was this perhaps for an upfront payment for the device?
To clarify, your Airtime and Device plans will be taken by separate direct debits.
Thanks,
Michael
on 10-09-2024 02:28 PM
It doesn't say what it is for.
on 10-10-2024 12:45 PM
Hey @Gonkmeister1964,
Hmm, that's odd.
What device did you select? Can you also advise the device repayment period and device one-off payment you selected for the agreement, please?
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.