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Login issue

josefcarmen1988
Fledgling

Anyone else's got the problem when you login you should receive 6 digit pass code go forward and login but that code never arrives?

2 REPLIES 2
Paddiewack
Superstar

No I can’t say I’ve ever not received the verification code. You’ve obviously tried resending the code and to be honest other than that I’ve no idea (which is totally unhelpful).So all I can suggest is you contact customer service. Tell them you can’t receive a code for some reason and you can be verified by them asking you security questions. I know that’s possible because I’ve had to do it myself a while ago,when I was sent an eSIM which failed to install but it cancelled my physical sim leaving me with no service. So I had to call them from a different phone. Don’t take no for an answer it can be done. Once you’re verified they can look into your issue.

By the way it’s a four digit code not a six!

Pete1
Fledgling

Same issue here. No 6 digit text received!