You gave a very expensive apple phone and contract to a fraudulent user on an old account. First I was aware was when I received the debt collection notices. You never even checked the address you sent the phone to which was never mine.
Now after failure to provide my data after over a month I reported you today to ICO. I will get all my data and find out exactly what you did. Appalling service and you provided my personal details to the fraudulent account user too who did not previously have my real address which is on my real account. I dont have access to the account you provided the phone to.
After over 10 years with Three and bringing you many customers this is now going to cause myself and all my family to stop all contracts with Three, none will be renewed we are returning to o2. I will get all of my data for both my real account and the fraudulent one from you, and you will be penalised by ICO for not providing it within a month which is the law. I need it urgently to make an ombudssman complaint and take legal action as debt collectors affect credit scores affect peoples lives, neither am I going to pay for this phone or contract. As the police said 'let trhem take you to court' thats exactly what I will do before you get one penny for it. I did not sign any agreement and you sent it to a completely different address which was never mine without checking the identity of the person ordered it. I also have two action fraud reports logged, and a police report.
Zero loyalty from Three, how can you do this to a customer who is with you so long, had multiple contracts, brought you multiple customers and never once made a late payment. Its absolutely disgusting.
