Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Roaming

Hello,I have been a 3 pay monthly contract customer for over 10 years, same number the whole time.  I was under the impression that as an older customer I did not have to pay to use my phone abroad, but I keep getting texts about a £2 daily charge?Th...

Three Pay Declined

I have been using Three Pay for Amazon Prime, Amazon Music, YouTube, YouTube Music and Ancestry since December 2023. As of Friday 4th October 2024 this payment method has either been declined or not recognised. I have not changed anything in my above...

Vinners by • Fledgling
  • 274 Views
  • 3 replies
  • 0 likes

Unable to add Go Roam or any add ons whilst abroad

 Tried purchasing Go Roam 7 Day European pass at the airport prior to leaving as well as whilst abroad on WiFi but both the website and app did not allow me to add this to my basket. The website would just refresh but not add it to the basket and the...

dph14 by • Fledgling
  • 293 Views
  • 3 replies
  • 0 likes

Leaving Three

Dear Three,I am writing to formally express my dissatisfaction with the experience I’ve had trying to cancel my mobile broadband service.When my contract was due to end, I decided not to renew, as I wanted to explore other options. However, the proce...

Roaming

Hi I'm trying to get roaming while in Poland I thought I could get it through my plan I dont want to be charged extra when I get home how can I find out if I'm not getting charged as I cat get into my account x

Kaza by • Fledgling
  • 173 Views
  • 1 replies
  • 0 likes

No tracking ID after sending proof of purchase

HiMy phone was replaced last year by insurance company and now few days back I lost my phone. I have been asked to mail my proof of purchase that I received from my insurance company to proofs@contact.three.co.uk. I have already done that multiple ti...

gh0st007 by • Fledgling
  • 206 Views
  • 1 replies
  • 0 likes

My3 app not working after update

The app won’t let me access my account been trying to since the update and it’s really starting to bug me even online browser I can’t access my account 

Jay2 by • Fledgling
  • 447 Views
  • 4 replies
  • 0 likes

Suspicious call claiming to be from three

I recieved a call today from a private number claiming to be from three. They said it was to upgrade my plan as I'd previously been declined for a new device plan. They claimed on the phone that I could now get a phone, but I had to get back to work ...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors
View All