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Best solution Upgrade

How long do you have to have a sim only with 3 before you can upgrade without the fees of an early upgrade

Stopping notifications

I am constantly bombarded by Three Community Notification Updates for a topic I am no longer interested in, but I cannot find anywhere I can unsubscribe. How can I do this?

Fraudulent debits

I have paid off my devices and find out they are still taking money out of my direct debit. I went instore and they confirmed this isnt right. Rang customer service and they fobbed me off with a complain which they closed within a minute. Been with t...

Best solution apple watch ultra 2 with roaming in egypt

Hiim travelling to egypt in september and am trying to find out if i buy the 14-day Go Roam ATW Extra pass will it work with both my phone and watch?iphone 13 and a ultra 2the work brilliantly in the uk allowing me to leave phone at home and just rel...

cannot buy a plan

I topped up £10 to my Three account, but I can’t use it to buy the £10 40GB plan. What can I do? I want to pay for the plan using my account balance. 

Prepaid sim £0 balance

I’ve bought a pre-paid pay as you go sim for £15, popped the SIM card in, but the balance is £0. I’ve activated, and it’s been over 2 hours and tried customer support but cannot seem to actually find the help I need or speak to someone. Terrible expe...

lgoggs by • Fledgling
  • 367 Views
  • 2 replies
  • 0 likes

Best solution Account complaint contact customer service

Never have I experienced such terrible customer service, lack of accessibility & lack of transparency. The telephone menu to get customer support is opaque & full of dead ends. Circling is very easy to do & neuro-diverse people are at risk of this in...

J_j_g by • Fledgling
  • 726 Views
  • 3 replies
  • 0 likes

Multi Account Woes

I have 2 accounts owned by me. Following the change to disallow login using the number and enforcing email as the username many moons ago, I found it super difficult to manage both accounts since they were linked to the same email address.  Imagine m...

Absolutely not worth it!

I switched to three over 6 months ago thinking it’s better than lebara, but it absolutely is not. I have an unlimited sim plan worth 30 pounds every month! But absolutely no service in almost all the places. The network is so bad even 4g doesn’t work...

Kay0 by • Regular
  • 1014 Views
  • 6 replies
  • 1 likes

data pack

I purchased a data pack on or about 27th July. it stopped working approx 3/4 days ago. I had an email from you stating I would receive a £10 refund due to a problem. I am unable to purchase another data pack as it states one is still in use ... it is...

kevin37 by • Fledgling
  • 341 Views
  • 2 replies
  • 0 likes