Blank screen on three app when logging in

[JamieG91]

when i try to log into the three app my screen goes blank, and when i try to log into the website you get the three blue circles to show it’s loading but nothings happening. I’ve read that alot of iphone users have struggled with this in the past week, i just wanted to know is there a fix for it

[Stewmathe1960]

Can't get into my account  keeps saying error and been like that for 3 months very poor service

[KateS]

Hey @Stewmathe1960,

I'm sorry to hear this and can appreciate how frustrating this has been.

Are you able to access your account on the website?

Could you also confirm the make/model of your device, as well as your current software settings, please?

Thanks,
Kate

[Jfisher46]

Have you tried updating your software to the latest version on your phone? After i had done so myself i found everything was working fine including My3 app & website page.

[PeteG]

Do you have Chrome on your iPhone? If so, could you try that out to see if that works? 

Pete.

[KateS]

Hey everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Myung]

I have iPhone 6S. It has been three app when blank for over a month now. How do I have to do ? Maybe delete app and download new one again from App Store ? 

[Jfisher46]

Hi have you tried updating your phone to the lasted software? I found this corrected my issue with both My3 app & website in which i’m able to use once again with no problems. 

[Azza09]

Checked the my3 app and I'm still having this problem, has been this way for months, I have an iPhone 13 pro and have tried to log on in safari too which does the same.

I am able to login on a pc on Microsoft edge.

[Jfisher46]

Hi i have just checked the my3 app again still getting a blank screen same with the three website browsers just 3 dots continuously rotating, nothing  has changed at all i’m using my iphone 8