Hi there. I have emailed the <email removed as no longer in use> three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account.
This situation is unique and sensitive and I don't want to through it again on here, but I do want someone to update my surname on my accounts as a matter of urgency. I sent the first email on 24th February at 10.49am, the second on 26th February at 10.12am and I have just spoken to someone on the phone about another issue I was having and they have told me to email that email again for a third time to have my name updated.
Can someone please update the names on both accounts detailed in my email as soon as possible. I do not understand why Three customer service never seems to work and do what they say they will.
As soon as my contract ends on my mobile and broadband, I will be taking my money else where as currently I spend a total of £100 a month on my phone and my broadband and the network cuts out regularly, and any time I contact customer service for help I am met with radio silence and little assistance.
