Name change on account

Twoshoesandhat · 3 weeks ago

Hi

I have been trying to change my name on my account. I sent a response letter about 3 weeks ago and I haven't heard anything back.

Is there an email address I can email? Doing it by post is taking months.

JonathanB · 3 weeks ago

Hi @Twoshoesandhat,

If you reach out to proofs@contact.three.co.uk the team should be able to help. You'll need to include the following info:

Name before the change
Postcode registered on the account
Date of birth
All mobile numbers you hold with us
Registered email address on the account
And just a brief explanation of your requested change.

Please include an attached image of relevant proof for a name change as relevant, such as Deed Poll, Final Order, Marriage or Civil Partnership certificate, or if none of these are applicable, a recent utility bill (dated within last 3 months) plus either Passport or Driver's License.

Thanks,
Jonathan

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JonathanB · 3 weeks ago

Hi @Twoshoesandhat,

If you reach out to proofs@contact.three.co.uk the team should be able to help. You'll need to include the following info:

Name before the change
Postcode registered on the account
Date of birth
All mobile numbers you hold with us
Registered email address on the account
And just a brief explanation of your requested change.

Please include an attached image of relevant proof for a name change as relevant, such as Deed Poll, Final Order, Marriage or Civil Partnership certificate, or if none of these are applicable, a recent utility bill (dated within last 3 months) plus either Passport or Driver's License.

Thanks,
Jonathan

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

Geluk · 3 weeks ago

Try using their CHAT page.