Name change on account

[Twoshoesandhat]

Hi

I have been trying to change my name on my account. I sent a response letter about 3 weeks ago and I haven't heard anything back. 

Is there an email address I can email? Doing it by post is taking months. 

[JonathanB · Accepted solution]

Hi @Twoshoesandhat,

If you reach out to proofs@contact.three.co.uk the team should be able to help. You'll need to include the following info:

• Name before the change
• Postcode registered on the account
• Date of birth
• All mobile numbers you hold with us
• Registered email address on the account
• And just a brief explanation of your requested change.

Please include an attached image of relevant proof for a name change as relevant, such as Deed Poll, Final Order, Marriage or Civil Partnership certificate, or if none of these are applicable, a recent utility bill (dated within last 3 months) plus either Passport or Driver's License.

Thanks,
Jonathan

[Geluk]

Try using their CHAT page.