Name change on account
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on โ10-28-2024 10:41 PM
Hi
I have been trying to change my name on my account. I sent a response letter about 3 weeks ago and I haven't heard anything back.
Is there an email address I can email? Doing it by post is taking months.
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on โ10-29-2024 02:42 PM
Hi @Twoshoesandhat,
If you reach out to proofs@contact.three.co.uk the team should be able to help. You'll need to include the following info:
- Name before the change
- Postcode registered on the account
- Date of birth
- All mobile numbers you hold with us
- Registered email address on the account
- And just a brief explanation of your requested change.
Please include an attached image of relevant proof for a name change as relevant, such as Deed Poll, Final Order, Marriage or Civil Partnership certificate, or if none of these are applicable, a recent utility bill (dated within last 3 months) plus either Passport or Driver's License.
Thanks,
Jonathan
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on โ10-29-2024 02:42 PM
Hi @Twoshoesandhat,
If you reach out to proofs@contact.three.co.uk the team should be able to help. You'll need to include the following info:
- Name before the change
- Postcode registered on the account
- Date of birth
- All mobile numbers you hold with us
- Registered email address on the account
- And just a brief explanation of your requested change.
Please include an attached image of relevant proof for a name change as relevant, such as Deed Poll, Final Order, Marriage or Civil Partnership certificate, or if none of these are applicable, a recent utility bill (dated within last 3 months) plus either Passport or Driver's License.
Thanks,
Jonathan
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on โ10-29-2024 07:58 AM
Try using their CHAT page.
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