Need help

[Darlingtonxx]

Hi, 

I’ve recently got a sim with 3. I was away on holiday when I ordered it and haven’t long got back. I’ve put the sim in my phone and tried making an account/logging in but it just keeps saying error. I also asked to transfer my old phone number onto here and it never happened. Hoping you can help. 

Thanks

sophie 

[JonathanB]

Hi Sophie,

Welcome to Three and to the Three Community! I'm sorry to hear you're running into issues with accessing your account, and with the transfer of your old number.

Are you able to give us a little more information about what's been happening? If you can share the error message then we'll have a better idea on where to direct you next.

Is the number you're transferring from a different network, or from another Three account?

Thanks,
JonathanB