New 3 Mobile App won’t load account details

[Timrivergod]

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

[KatieHana]

Also having this same issue and still happening today 

[Ali4]

Yes still same issue

[Sabe]

I am also having the same issue, once clicked, both in the safari and app, just three dots working on the screen… nothing can be done thereafter. It’s a real nuisance. 

[JaneM]

Same here. Log in with thumbprint and then just a white screen. Have tried deleting and reinstalling the app, same on Wi-Fi or using data.

what does 3 advise.

[Roz]

Having the same issue and it is a total nightmare as I am abroad and need data!!! No idea what to do! 

[Jackslater]

I’m having same problem as well-

just get a white screen on iphone7 when I click on Account.app opens up ok.

it’s been like this since 22/9 evening.

[Rmagee]

Yes I am having the same problem 😞 

[Rebecca2]

Huh, it allowed me to log in to post this comment though! Strange 

[Rebecca2]

Hi Three do you have any response to this? I have the same issue and am about to travel abroad so needed to add roaming data, can’t get into my account at all

[Ali4]

Am also having same issue. Tried uninstalling and reinstalling the app but still not working in app or browser.