New 3 Mobile App won’t load account details

[Timrivergod]

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

[JP123]

Having the same issue of blank screen on the app after login attempt - happens after logging in with details as well as biometrics. I'm also having issues of the browser site refusing to verify my card for age verification even though it shows I am entering correct information. I don't understand why this ISP is such a pain to get started with.

[KateS]

Hi everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Sabe]

Hi,

The issue is still there in both, the browser and the App. IPhone X and Safari. Thanks 

[Hugo]

Still getting a white screen. Did you change the app so that it’s incompatible with anything below IOS 16? Been like this for about a month! God knows how much allowance I have. How can it take this long to fix?

[PeteG]

Hello, Hugo. 

The team are working on a fix and are hoping to deploy it soon. Please bear with them. 

Pete.

[KateS]

Hey everyone,

We're sorry for the disruption this is causing and I'd like to reassure you all, our teams are working hard to resolve this.

If anyone needs to pay a bill, purchase an Add-on etc, please reach out to our Customer Service team in the meantime.

Thanks,

Kate

[Anne1955]

I managed to access mine after doing an update overnight IOS17 

[Bethmx]

Hi, 

I am having the same issue and unable to access account. On trying to log into account on app which opens fine, get only blank screen. On browser on multiple devices I get 4 blue circles loading. 
i have re-downloaded app several times and deleted data. 
Please help. 

[PeteG]

Hey guys. 

This is currently being looked into. In order to help us narrow down the cause and identify some of thee behaviours or the issue, if any of you are willing to do some testing on Saturday, and possibly Sunday, please drop me a PM and let me know, and I'll get back to you with some of the things we need checked. 

When messaging me, please include a quick confirmation of which issue you're actually having, as it's varying slightly among users. 

Thanks guys. 

Pete.

[Rhyannon]

Hi I am also getting the same problem! Can't login on app or browser either and have a phone bill due to be paid today...