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New 3 Mobile App won’t load account details

Timrivergod
Regular

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

114 REPLIES 114
Feathers13
Fledgling

The service from three is utterly appalling and I’m ready to leave and go elsewhere 

Feathers13
Fledgling

Having the same issue 

Oscar21
Fledgling

Same issue, can’t buy an add on or data pack and that’s a real problem as I’m abroad and in need of internet allowance

Viclewis13
Regular

Same issue! Tried on browser and I just get blue dots constantly. 

JonathanB
Community Moderator
Community Moderator

Hi @Timrivergod,

Sorry to hear that you're having trouble accessing your account. Just to check is this issue also happening on your browser too? Have you tried clearing the App data or uninstalling and reinstalling the App?

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Kirstyc83
Fledgling

 Hi I am have it the same issues I can’t get on to web just get blue dots and when I put my login details on app it gives me a white screen pls help 

Suecubs
Active

And another customer with exactly the same issue. White screen after entering code. It doesn’t matter which of our three iPhones we use the exact same issue. There is nothing wrong with our accounts as we can login on our PC within seconds every account. So the issue is not an account issue. 
this is a major issue with Three and iPhones. We are customers who deserve better. I have tried all of the suggestions. Nothing works. 

Timrivergod
Regular

Hi Jonathan,

app deleted reinstalled, app data deleted browser will not load on iPhone 7 but browser does load on iPhone 11 and iPhone 7 is fully up-to-date

cheers Tim

JonathanB
Community Moderator
Community Moderator

Also just to check, have you got any software update pending for your iPhone?



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Txriqs
Fledgling

Hello, I’m on an IPhone 12 with IOS 18 fully updated and am getting the same problem, I can’t log in to the website either and I get a blank screen when logging into the app