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on 09-14-2024 01:56 PM
Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded.
App opens OK
Any advice would be appreciated.
cheers Tim
on 09-21-2024 12:13 PM
The service from three is utterly appalling and I’m ready to leave and go elsewhere
on 09-21-2024 12:11 PM
Having the same issue
on 09-21-2024 07:17 AM
Same issue, can’t buy an add on or data pack and that’s a real problem as I’m abroad and in need of internet allowance
on 09-20-2024 07:31 PM
Same issue! Tried on browser and I just get blue dots constantly.
on 09-16-2024 01:34 PM
Hi @Timrivergod,
Sorry to hear that you're having trouble accessing your account. Just to check is this issue also happening on your browser too? Have you tried clearing the App data or uninstalling and reinstalling the App?
Thanks,
Jonathan
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on 09-25-2024 11:44 AM
Hi I am have it the same issues I can’t get on to web just get blue dots and when I put my login details on app it gives me a white screen pls help
3 weeks ago
And another customer with exactly the same issue. White screen after entering code. It doesn’t matter which of our three iPhones we use the exact same issue. There is nothing wrong with our accounts as we can login on our PC within seconds every account. So the issue is not an account issue.
this is a major issue with Three and iPhones. We are customers who deserve better. I have tried all of the suggestions. Nothing works.
on 09-20-2024 04:33 PM
Hi Jonathan,
app deleted reinstalled, app data deleted browser will not load on iPhone 7 but browser does load on iPhone 11 and iPhone 7 is fully up-to-date
cheers Tim
on 09-17-2024 05:02 PM
Also just to check, have you got any software update pending for your iPhone?
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on 09-18-2024 04:03 PM
Hello, I’m on an IPhone 12 with IOS 18 fully updated and am getting the same problem, I can’t log in to the website either and I get a blank screen when logging into the app