Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. App opens OK Any advice would be appreciated. cheers Tim
Hello, I’m on an IPhone 12 with IOS 18 fully updated and am getting the same problem, I can’t log in to the website either and I get a blank screen when logging into the app
I'm sorry to hear you're also experiencing this issue. We're still looking into this, but can you help with a bit more info about the issue and troubleshooting of this issue.
When does the blank screen occur, are you able to initially open the App, and is this immediately when you click to login, or after you've entered your email and password?
On browser can you access the Three Homepage? Is it only when you click to login this fails? Can you share the web address of the page which fails to load please?
Does the issue happen when using both Mobile Data and Wi-Fi?
Can you check if clearing your browsing data fixes this? Try Settings> Safari > Clear History & Website Data.
Try uninstalling and reinstalling the Three App
You can also try resetting your network settings, we suggest this as a last step, as your phone will also forget any saved Wi-Fi networks, but it tends to help solve a lot of browser/app errors on iPhones.
Please let me know how you get on with the above.
Thanks, Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
Excuse me Jonathan, you say you are looking into this problem of Three users not being able to access the App. I reported this to you over four weeks ago and was told you were looking into it then. If your 'team' cannot understand what the problem is perhaps you should consider calling in some outside expertise. This situation is completely unacceptable for all of us affected. Simon Hare.
Hi Johnathan, white screen is when you go to the account details straight after the fingerprint security. Then on the browser the four blue egg timer dots just keep spinning
Same problem. White screen, through data or wifi, can’t login on browser, tried deleting and reinstalling app. I only wanted to check as you’ve suddenly increased my bill…!
Note, I can login on a desktop, just not through an internet browser on phone or My3 app. Tried speaking to your team who said my email wasn’t verified but that’s not fixed the problem. Feels like you’ve got a major issue here!
