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a month ago
Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded.
App opens OK
Any advice would be appreciated.
cheers Tim
4 weeks ago
Hi @Timrivergod,
Sorry to hear that you're having trouble accessing your account. Just to check is this issue also happening on your browser too? Have you tried clearing the App data or uninstalling and reinstalling the App?
Thanks,
Jonathan
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4 weeks ago
Also just to check, have you got any software update pending for your iPhone?
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3 weeks ago
Hello, I’m on an IPhone 12 with IOS 18 fully updated and am getting the same problem, I can’t log in to the website either and I get a blank screen when logging into the app
3 weeks ago
Hi @Txriqs,
I'm sorry to hear you're also experiencing this issue. We're still looking into this, but can you help with a bit more info about the issue and troubleshooting of this issue.
Please let me know how you get on with the above.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
3 weeks ago
Same problem. White screen, through data or wifi, can’t login on browser, tried deleting and reinstalling app. I only wanted to check as you’ve suddenly increased my bill…!
3 weeks ago
Note, I can login on a desktop, just not through an internet browser on phone or My3 app. Tried speaking to your team who said my email wasn’t verified but that’s not fixed the problem. Feels like you’ve got a major issue here!
3 weeks ago
Hi Johnathan, white screen is when you go to the account details straight after the fingerprint security. Then on the browser the four blue egg timer dots just keep spinning
cheers Tim
3 weeks ago
Hi Jonathan,
app deleted reinstalled, app data deleted browser will not load on iPhone 7 but browser does load on iPhone 11 and iPhone 7 is fully up-to-date
cheers Tim
2 weeks ago
Hi I am have it the same issues I can’t get on to web just get blue dots and when I put my login details on app it gives me a white screen pls help