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on 09-14-2024 01:56 PM
Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded.
App opens OK
Any advice would be appreciated.
cheers Tim
on 09-18-2024 05:23 PM
Hi @Txriqs,
I'm sorry to hear you're also experiencing this issue. We're still looking into this, but can you help with a bit more info about the issue and troubleshooting of this issue.
Please let me know how you get on with the above.
Thanks,
Jonathan
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2 weeks ago
Excuse me Jonathan, you say you are looking into this problem of Three users not being able to access the App. I reported this to you over four weeks ago and was told you were looking into it then. If your 'team' cannot understand what the problem is perhaps you should consider calling in some outside expertise. This situation is completely unacceptable for all of us affected. Simon Hare.
on 09-20-2024 04:36 PM
Hi Johnathan, white screen is when you go to the account details straight after the fingerprint security. Then on the browser the four blue egg timer dots just keep spinning
cheers Tim
on 09-20-2024 10:51 AM
Same problem. White screen, through data or wifi, can’t login on browser, tried deleting and reinstalling app. I only wanted to check as you’ve suddenly increased my bill…!
on 09-21-2024 12:56 PM
Note, I can login on a desktop, just not through an internet browser on phone or My3 app. Tried speaking to your team who said my email wasn’t verified but that’s not fixed the problem. Feels like you’ve got a major issue here!