I have one account with multiple numbers. And had no problem for years. Accessing them. I entered the phone number, entered the password. Bang, I was into the account that I needed to be in to check spending caps, etc.
Now they’re trying to tell me that I need to have new e-mail addresses to each number. Which is totally pathetic. Each time you renew your contract, they pushed time and time again to add other extra number. To your account. Which I have previously done.
Surely like a business account that may have hundreds of numbers on one account. They’re only need one administrator to access all the numbers on that one business account.
So why can’t they do it for customer accounts, like what others have said, if this doesn’t get sorted. Well, its bye bye Three. I’ll be going with another provider., There’s be no more loyalty anymore. Even after 20 plus years with Three.
This total mess regarding multiple e-mail addresses from multiple numbers on one account needs sending right to the top of the ladder, and putting in the hands at the very top, to let them know that this isn’t working. Otherwise, it’s going to be a massive wakeup CALL when customers are leaving in they droves.
