Paramount+ login

[Steve68]

Hi, I've just got a new plan which includes paramount+ but I'm not sure where I get my login details from or how the app knows I get the service free.

Does anyone know where I get the details from please?

[drfabius]

Same issue, customer service have no clue!!! Already contacted them twice

[JonathanB]

Hi @drfabius,

If you've joined or upgraded with a Value or Complete plan, you should receive a text with an activation link for inclusive Paramount+. Have you definitely not received this? If not, when did you take out the plan or upgrade?

Thanks,
Jonathan

[Dmb]

I haven’t received my activation code yet either, my new contract began last week. 

[JadeF]

Hey @Dmb 

Welcome to Three Community.

Sorry to hear that you've not received your text with the activation link for access to Paramount+.

If you pop on over to our Customer Service team here, we'll request another text to be sent to you.

Jade

[drfabius]

I upgraded the 24th October. Definitely not received the SMS. 

Hello Fabio,

Thanks for staying with us and upgrading to a new plan. We’re still here for your everyday connections and those meaningful moments that need a Big Network. Are you ready to get stuck in? Here’s a reminder of what you get with your Value Plan.

[PeteG]

That's strange, it would normally have arrived by now. 

Since you have a Value plan, you should definitely have access to it. I'm not sure why the team were unable to find out why it's not working properly, as that's something they should be able to see. If you'd like to register a complaint about the issue, you can do that on the Complaint page, and the team will investigate the issue further. 

Pete. 

[JonathanB]

Hi @Steve68,

You should receive a text with an activation link to redeem your Paramount+ offer, has this not arrived?

Also, here's a link to some FAQs about our Paramount+ offer.

Thanks,
JonathanB

[SI1]

I have the same problem but I have not received and SMS from Three with the activation link to redeem the Paramount+ offer. 

[JonathanB]

Hi @SI1,

Sorry for the delay in picking this up. Have you been in touch with customer services?

Thanks,
Jonathan