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Paramount subscription

Dickow
Fledgling

Can I unsubscribe paramount on 3

4 REPLIES 4
JonathanB
Community Moderator
Community Moderator

Hi @Dickow,

If you've taken out a Paramount+ subscription through your Three account then this should show as an Add on on your account. You should be able to remove this from your My3 on the Three App or when logged in on the Three Website. If there's any issues doing this from your side, you can also get in touch.

Please note, if you have Paramount+ included as part of your plan, you can't add this for free again after cancelling the Add on.

Thanks,
Jonathan



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Dean1
Fledgling

When I try to cancel paramount plus via the app it sounds like I’m taking out a new mobile contract. Words like transferring my old number to my new contract etc. 

I don’t want to extend or change my contract except to remove paramount plus! A subscription I never asked for and have phoned your customer service department to cancel once before many months ago!!

KateS
Community Support Team
Community Support Team

Hey @Dean1,

Hmm, that's odd. Could you add a screenshot (removing any personal details) for the page you see when you select to cancel the Add-on please?

Thanks,

Kate



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Dean1
Fledgling

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