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Problems in Australia

BrianH1
Fledgling

My wife and I found it particularly difficult to get a signal on our recent trip to Australia. Both of us have the same phones - Honor 70 Lite, less than a year old, and both of us have 3 Pay As You Go SIMs which have always worked in the past.
In other countries, and in Australia in the past, we've picked up a roaming network almost immediately we've arrived, but this time all we got was 'No Signal'. I could see three providers - Optus Vodafone and Telstra and tried changing the Network Provider from automatic to manually selecting each in turn but no joy.
We only needed to make one call while we were there, but the ability to receive calls and texts while we were there would be useful - particularly as one of our payment cards used 2FA by sending a text.
It was only while I was experimenting to see if I could fit a local SIM that I found, purely by accident, that by turning off the SIM in the 'SIM Management' setting, leaving it for a while (when it would change from 'No Signal' to 'Emergency Calls Only') then turning it on again, that I could get a connection to Telstra. Sometimes it took a few tries but it generally worked. Once we got a signal it stayed until we turned off the phone.
As our phones work perfectly in other countries I would suggest that this is a particular Australian problem. I tried internet searching for solutions and there were suggestions that it was to do with their recent shutdown of 3G services and the Government blocking certain IMEI numbers - but in that case our phones should not have worked at all. It's certainly not very friendly to International visitors.
Be aware that, if you're going to Australia, your phone might not work and allow for that before you go.

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JonathanB
Community Moderator
Community Moderator

Thanks for confirming @BrianH1, glad to hear this at least gives us some explanation of what happened, and can hopefully help others.

In terms of the remaining question, I suspect that will be down to how the Australian providers are implementing the IMEI checks/blocks. I don't think we'll be able to determine this from Three. 

Thanks,
Jonathan



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11 REPLIES 11
MichaelB
Fledgling

Hey Jonathan. appreciate the attention to the issue. I've already tried some of things you suggested as they were also suggested by Motorola's tech support.  I'm going back to them to ask if both their sim slots are VoLTE supported as well.  I any case, I put the UK sim in slot 1 of my older Vivo phone (which worked fine while in UK, Belgium and Singapore in May to early July and works with Australian sim and Australian purchased). It is 4G LTE compatible.  No other sim in the phone so no conflict with another sim possible.  Same result. All networks say "connected" but only Telstra works and then only to receive SMS.  Tried it with and without data roaming activated- no difference- calls still are met with "your call can't be connected". I am mystified!  Michael

MichaelB
Fledgling

one more thing.  if i ring from my Australian Telstra landline to my Three sim, I get the Australian network "your call cannot be connected" recording and no missed call message.  But if i call from my Australian mobile on Optus network, i get the Three recording "the number is unavailable, leave a message"  and i get a missed call SMS to my UK sim with the number details from Three (with the UK sim on the Telstra network). ?!